I've signed up for an account so why can't I access bookings?
When you sign up for an account you should automatically receive one or two emails:
I've completed the Terms Form, why can't I access bookings?
Once the Signup Form is complete, we manually check that you've entered full details. It can take up to 24 hours for us to get round to this.
Can I make multiple bookings at once?
Yes you can! 10 private sessions for the price of 9. Ideal for customers who swim on a regular basis. Either select Bulk Booking from the Book Online menu, or 'buy a pricing plan', when you select an availability from the calendar. The credit can be used as and when you like within three months of purchase.
How do I make a pool booking?
All pool bookings must be made online. Please follow these simple steps to get swimming:
Log In (top right on desktop, from the menu icon on mobile)
Select Log In on the signup window
Enter the email and password that you registered with
Book Online (top right on desktop, from the menu icon on mobile)
Select the appropriate class of booking
Find an available date and time that suits you
Follow the on-screen instructions
Click 'Log in' (top right on desktop, from the menu icon on mobile)
Fill in the Sign Up form (with your full address please)
Make sure to read the Terms and Conditions
Your details will be checked and your account will usually be approved within 24 hours
You will receive an email when your account is approved
Follow instructions above
Can I cancel or change my booking?
Log into your account
Select 'My Bookings' from the menu
OR... login and click here: my bookings
Follow the cancellation or rescheduling instructions
Please see homepage here!
Why is booking just a blank screen?
Please update your browser (eg. Chrome, Safari, Internet Explorer) and try again!
What temperature is the pool?
St Michael's Pool is usually kept around 31 degrees Celcius. It's pretty warm! The only downside is condensation inside the dome.
Is the pool disinfected with chlorine or bromine?
For anybody with sensitive skin, the pool is disinfected with chlorine. The chlorine levels are kept relatively low, around 2 parts per million.
What are my COVID refund options?
I'd like to donate my payment to St Micheal's Pool:
I'd like a credit note for my next booking:
I'd like a refund please:
How big is St Michael's Pool?
St Michael's Pool measurements:
Shallow end ~1m
Deep end ~1.5m
I'm a member: Why don't I have permissions to access bookings?
I'm an existing customer but I go to the bookings page and it says, "You don't have permissions to access this page". Try this:
I've signed up: Why hasn't my account been approved?
Because of high demand we are not currently accepting new memberships. You have been placed on a waiting list and will be notified when things change.
How do I apply a discount code?
- Following the usual booking process, click on 'Enter a coupon code' when you get to the booking form:
Are you accepting new memberships?
St Michael's Pool is fully subscribed with a waiting list of approximately 6 months. To join the waiting list, sign up here.