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  • Why have the prices gone up?
    As of September 2022, the prices have increased in response to rising energy bills. Bear in mind this is the first price increase in over 5 years! If you want a lovely, sustainable pool, please continue to support it through challenging times. Thanks xxx
  • Pricing? Availability?
    Please see homepage here!
  • Why am I'm not receiving confirmation / reminder emails?
    This is most likely because confirmation and reminder emails are going into your smam folder. Please ensure info@stmichaelspool.org is a contact in your address book. Check your spam folder and your smam filtering settings. To check your bookings, you can also log on to the website and navigate to 'My Bookings'. It could be because you signed up with the wrong email address. Log on to the website and navigate to 'My Account' to check your details.
  • Why does Book Online say 'Only available for subscribers'?
    If you are seeing the message, 'This page is available only for subscribers', when you select Book Online, this could be for a number of reasons: - You have recently signed up to become a member of St Michael's Pool but you have not yet paid the membership fee - Your free membership has expired - Your paid membership has expired In each case you will need to purchase membership. You can find this by selecting Book Online > Membership 100% of money raised through membership and bookings goes back into the pool facilities and to the children of St Michael's School.
  • I'm a member: Why don't I have permissions to access bookings?
    I'm an existing customer but I go to the bookings page and it says, "You don't have permissions to access this page". Try this: 1. Refresh your browser to see if that solves the issue 2. Check that you're using your correct email address. Is it possible you previously signed up with another email? 3. If that doesn't work, send us a message!
  • Why is booking just a blank screen?
    Please update your browser (eg. Chrome, Safari, Internet Explorer) and try again!
  • I've completed the Terms Form, why can't I access bookings?"
    Once the Signup Form is complete, we manually check that you've entered full details. It can take up to 24 hours for us to get round to this. If you find it's taken longer, then please check your email because we may have asked you for more details. The most common issue is an incomplete address. For insurance purposes we require all of the following: house number or name, street, town and postcode.
  • I've signed up for an account so why can't I access bookings?
    When you sign up for an account you should automatically receive one or two emails: 1. You might receive an email that is required to verify your address - especially if you signed up with a social media account. If you receive this email, you MUST click on the 'verify email' part before you can move on. 2. You should receive an email that confirms that your account has been approved. If you don't then we may have blocked your account. Either of these emails may find their way into your spam folder, so check there if you can't find them. If you still have issues please contact us.
  • How do I renew my membership?
    It's very easy! Just log in to your account and visit Book Online > Membership. Select Membership and follow the instructions.
  • My membership has expired, what do I do?!
    DON'T PANIC! Just log in to your account and visit Book Online > Membership. Select Membership and follow the instructions.
  • How do I become a member?
    St Michael's Pool is fully subscribed with a waiting list of over 8 months. To join the waiting list, sign up here.
  • Are you accepting new memberships?
    St Michael's Pool is fully subscribed with a waiting list of over 8 months. To join the waiting list, sign up here.
  • I've signed up: Why hasn't my account been approved?
    Because of high demand we are not currently accepting new memberships. You have been placed on a waiting list and will be notified when things change.
  • What temperature is the pool?
    The water in St Michael's Pool is usually kept around 31 degrees Celcius. It's pretty warm! All things being well, the heating dehumidifiers keep the air temperature inside the dome at around 28 degrees Celcius. Toasty!
  • Is the pool disinfected with chlorine or bromine?
    For anybody with sensitive skin, the pool is disinfected with chlorine. The chlorine levels are kept relatively low, around 2 parts per million.
  • How big is St Michael's Pool?
    St Michael's Pool measurements: Length 12.5m Width 6m Shallow end ~1m Deep end ~1.5m
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